Refund policy
Payment Terms, Cancellations and refunds
Advance payment is required to confirm your booking for all classes and courses you signed up for.
Payment should be made within 10 days before your class starts to:
Account Name: Eleanor BV
IBAN nr: NL06ABNA0470203684
Address: Amsterdamseweg 206, 1182HL, Amstelveen, the Netherlands
Please, be aware that we have limited spots available. We will not confirm your registration until we receive the payment of the course fee.
If you cancel 14 days prior to the course starting date, you will receive a refund less a 10% cancellation fee and the value of the study material. After this term, no refunds will apply. Your registration is fully transferable to another person for the same course and session, subject to qualification. If you miss a class, there is no right to substitute course days. Course tuition and examination fees are non-transferable to other schools.
For more information and to register for the class, please contact our Administration Office
Email: academy@eleanor-wine.com
Refunds are processed within 14 working days from the receipt of the student's banking details.
Failure to attend a course by illness or force majeure
There will be no refund of payment or down payment if the participant is unable to attend (a part of) the course, or an exam. There is no right to substitute course days.
Interruption or abort of a course due to force majeure
If, due to force majeure(e.g. Covid-19), the course must be interrupted, the Eleanor Wine Academy reserves the right to postpone the remaining course sessions until restrictions are lifted. If the course, due to force majeure, must be aborted by the Eleanor Wine Academy, the paid course fee for the remaining course sessions will be refunded, minus the value of the received study pack.
The value of the WSET L1 book (and ebook) in Wines is € 35,00
The value of the WSET L2 study pack in Wines (and ebook) is € 90,00
The value of the WSET L3 study pack (and ebook) in Wines is € 130,00
The value of the IWS-Prep textbook is € 40,00
The value of the IWS U1 and/or U2 is individually set at € 70,00 per Unit
The value of the remaining course sessions shall be determined based on the course fee at the time of registration. Other costs of participants such as reserved days off or other intangible losses are not compensated.
Cancellation of the course by the Eleanor Wine Academy
If the minimal number of 4 participants for a course is not obtained, the Eleanor Wine Academy can decide to cancel the course. The participants shall be informed at least 1 day before the start of the course. The paid amount for the course minus the value of the study material (if already shipped) will be returned within 7 days.
Cancellation of WSET Online courses
WSET reserves the right to cancel or change course start dates. The Online student will be notified 4 working days prior to the start date and a full refund will be given.
Return payments
If due to circumstances as stated in these General Terms & Conditions the Eleanor Wine Academy proceed to refund a (partial) course fee, the deposited will only be transferred to the bank account number from which the payment was done.
No liability through loss or damage
The Eleanor Wine Academy accepts no liability for damage or loss of clothing or property caused by others.
Change of a course starting date
The course date and location are clearly set in the registration form and are always listed on the website. Students signing up for a course have no right to substitute course dates and/or locations. We allow a 1 time free change to the original course starting date if we are notified at least 4 weeks in advance. This applies to any upcoming courses available at any of our locations. If we receive the notification less than 4 weeks prior to the course start date, changing the course starting date will require the payment of a new course fee in full.
Change of an exam date or a new exam date
The exam date for a course is set at the start of the course and is always listed on the website. The participant can apply only once for a change of the exam date if desired. For the WSET courses ONLY*, the change of the exam date is free of charge if the Participant informs the Eleanor Wine Academy before the start of the course. If the Participant informs the Eleanor Wine Academy after the starting date of the course and no later than 4 weeks from the official exam date, the cost of changing an examination date is € 35 for all WSET courses.-After this period (less than 4 weeks from the official exam date), or when the candidate does not show on the exam for whatever reason, a new exam can be requested. This includes a new full exam fee.
The examination & re-sit fee for WSET Award in Wines Level 1 is € 70.-
The examination & re-sit fee for WSET Award in Wines Level 2 is € 95.-
The examination & re-sit fee for WSET Award in Wines Level 3 is € 180.-
The examination & re-sit fee for WSET Award in Wines Level 3 – only theory is € 140.-
The examination & re-sit fee for WSET Award in Wines Level 3 – only tasting is € 140.-
*For the IWS & IWS-Prep courses, a fee to change the examination date ALWAYS applies and it is set to €130,00.
No shows at any exam will incur always the payment of a new full examination fee.
Every other exam organised by the Eleanor Wine Academy can be redone once, provided a new exam fee is paid. The date is set in accordance with the Eleanor Wine Academy. Usually, the exam date will be the next time that the examination is conducted. Once paid the rescheduling exam fee, it is possible to attend one of our scheduled exams and/or keep it flexible for 1 year. The Eleanor Wine Academy must receive the rescheduling exam fee within 20 working days prior to the chosen exam date.
Students have the opportunity to retake examinations until they achieve successful outcomes; nevertheless, it is imperative to note that the re-sit options are not permissible beyond one and a half years from the original course date. In the event that this timeframe elapses, students are kindly advised to re-enroll in the course.
Request of Change of a course starting date for Online Courses
Cancellations of confirmed online courses are accepted up to 7 working days prior to the course start date as long as the student has not accessed the Online Classroom.
Request of Cancellation of an Online Course
No refund or transfer of the course fees will be made when Online Students cancel their online course less than 10 working days prior to the course start date, or at any time after the course has started.
Request of Cancellation/ transfers of a Masterclass, Workshop or Wine Tasting Event
- Cancellations and transfers can be made up to 10 working days before the event.
- Cancellations after 10 working days are non-refundable and cannot be transferred to another event.
- If you need to change a name on the booking, please give us as much notice as possible.
- Eleanor Wine Academy reserves the right to cancel an event. If necessary, a full refund or transfer will be offered.
- Minimum 10 participants to confirm the workshop
Request of an Online exam with Remote Invigilation for WSET Level 1 and Level 2 courses only.
The examination fee for WSET Award in Wines Level 1 Online with Remote Invigilation is € 95,00
The examination fee for WSET Award in Wines Level 2 Online with Remote Invigilation is € 130,00
Due to its structure, it is not possible to provide the WSET Level 3 exam in the Online with Remote Invigilation format
Cancellation or change of examination by force majeure (e.g. Covid-19)
If, due to force majeure, the Eleanor Wine Academy has to cancel an examination date, the student will be invited to attend the exam at a later date. The student has the right to choose between at least two dates. The right to an exam expires after two years. No examination fee will be refunded.
Costs of days off or other immaterial damages are not reimbursed. The Eleanor Wine Academy will strive to the utmost to avoid cancellation of an exam.
Exam results
The WSET is offering limited feedback at a paid base for a candidate that did not pass any WSET exam. WSET feedback forms can be obtained from the Eleanor Wine Academy. WSET- and Eleanor Wine Academy exams questions and answers are not made public.
For more information and to register for the class, please contact our Administration Office Email: academy@eleanor-wine.com
WSET courses for Private Groups
For private WSET courses, our pricing is tailored to group sizes to provide flexibility and value. Rates are set for the following group ranges: 1–6 people, 7–12 people, 13–18 people, and 19–24 people. This way, you can book confidently, knowing the price reflects your group size for an optimal learning experience!